The Toggl Track integration brings time entry data into ClientSights as Time Log activities, giving leaders visibility into how team members are spending their hours across clients and projects.

For agencies using Toggl Track alongside their project management tools, this means time data flows into the same timeline as delivery work, communication, and client activity. The hours your team already logs appear automatically in ClientSights, giving you the full picture without asking anyone to open a second tool.

For connection steps, see Toggl Track Setup.

What ClientSights Receives

Time entries

Each logged time entry appears as a Time Log activity. The activity title follows the Toggl Track hierarchy: Client → Project → Task → Description → Time Log. Duration is displayed in minutes, and the billable flag on each entry is captured alongside it.

Only activity logged after the integration is connected will appear in ClientSights. Deleted time entries are not removed from ClientSights. If an entry is deleted in Toggl, the corresponding activity remains.

Tags

Tags added to a time entry in Toggl appear in the activity detail field in ClientSights.

Users

ClientSights imports Toggl Track team members and matches them to ClientSights users by email address. Users whose emails do not match require manual mapping from the Users tab.

ClientSights does not ingest deleted entries or entries from workspaces that are not connected.

How Toggl Activity Appears

Toggl Track time entries appear on the activity timeline as Time Log activities. Each entry shows the start and end time, duration in minutes, and the full title hierarchy.

Time Log is a passive activity type. Toggl Track entries are displayable by default and not scored, which means they appear in the timeline and activity stream but do not contribute to performance calculations. Scorable can be toggled manually per entry if needed.

About Timestamps

Toggl Track provides accurate start and end times on every entry. Times shown in ClientSights reflect exactly when the work was tracked in Toggl, with no approximation or inference needed.

Workspace Scoping

Toggl Track organizes time data by workspace. Each ClientSights connection covers one Toggl workspace. If your team uses more than one Toggl workspace, each requires its own connection using the same API token with a different workspace selected each time.

Only entries from connected workspaces will appear in ClientSights.

Integration Page Overview

The Toggl Track integration page contains three tabs:

• ‍Overview - Connection status and integration owner‍
• Users - Toggl Track team members mapped to ClientSights users‍
• Connections - Connected Toggl workspaces

Data Notes

ClientSights accesses Toggl Track through the API token provided during setup. The integration is read-only.

ClientSights receives:

• Time entry duration, date, and billable flag
• Client, project, and description used to build the activity title
• Tags from the time entry

ClientSights does not receive:

• Deleted time entries
• Entries from unconnected workspaces
• Any content beyond time tracking metadata

Troubleshooting

Toggl Track activity is not appearing

Confirm the affected user is mapped in the Users tab. ClientSights matches by email. If the email in Toggl differs from the email in ClientSights, the user will not be mapped automatically and will need to be matched manually.

Check whether a timer is still running in Toggl. Active timers are skipped and picked up automatically once stopped.

Confirm the correct workspace is connected. Entries from workspaces that are not connected will not appear.

Activity stopped appearing after reconnecting

This may be caused by a stale webhook subscription. Contact support and we will resolve it.

A deleted Toggl entry is still showing

This is expected. ClientSights does not sync deletions from Toggl Track. The activity will remain but will not affect scoring.

Related Guides

Toggl Track Setup