Table of contents
HubSpot Service
Ticket activity from HubSpot appears in WorkSights so leaders can see service work happening alongside the rest of the team's day. When a mapped user creates or updates a ticket, WorkSights receives the event and displays it on the timeline.
For connection steps, see HubSpot Setup.
What WorkSights Receives
WorkSights captures ticket creation and field updates including subject, status, priority, pipeline, and pipeline stage. Each change generates an activity entry for the ticket owner. When multiple fields change on the same ticket within 10 minutes, WorkSights consolidates them into a single entry with each change listed in the detail.
Tickets are linked to their associated contacts and companies in ClientSights, so ticket activity appears in context alongside the relationship records it belongs to.
How Ticket Activity Appears
Ticket activity uses the Ticket category. Activity titles follow the pattern Created ticket: Support request from Acme or Updated ticket field: Priority.
Troubleshooting
Ticket activity is not appearing
Confirm the affected user is mapped in the Users tab and that Service is enabled in the Features tab. Confirm the user is the owner of the relevant tickets in HubSpot.
Activity is delayed
This is expected. Activity processes in batches roughly every 20 minutes.